Welcome to Rhodine.com. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
By using Rhodine.com, you agree to the collection and use of information in accordance with this policy. This policy is fully compliant with the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is:
Company Name: Tykhe d.o.o.
Address: Stantetova 32, 3320 Velenje, Slovenia
Email: info@rhodine.si
2. What Personal Data We Collect
When you interact with our website, we may collect the following types of personal data:
- Identity & Contact Data: First name, last name, email address, phone number, billing address, and shipping address.
- Financial & Transaction Data: Details about your purchases, subscription plans, and payment methods. (Note: We do not store your full credit card numbers; these are securely handled by our payment processors).
- Technical Data: IP address, browser type, time zone setting, operating system, and data about how you use our website.
- Communication Data: Records of your conversations with our customer support team.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill your orders: Managing payments, arranging international shipping, and handling returns or complaints.
- To manage subscriptions: Automatically processing recurring payments for your product subscriptions.
- To provide customer support: Answering inquiries, troubleshooting issues, and managing support tickets.
- To improve our website: Analyzing user behavior to optimize the shopping experience.
- To comply with legal obligations: Maintaining proper accounting and tax records as required by law.
4. Legal Basis for Processing
Under the GDPR, we process your data under the following legal bases:
- Contractual Necessity: To process your order, deliver products, and manage your subscriptions.
- Legal Obligation: To keep records for tax, accounting, and consumer protection laws.
- Legitimate Interest: To prevent fraud, keep our website secure, and improve our services.
- Consent: If you subscribe to our newsletter, we process your data based on your explicit consent, which you can withdraw at any time.
5. Sharing Your Data with Third Parties
We do not sell your personal data. We only share it with trusted third-party service providers necessary to operate our business:
- Payment Processors: Braintree and PayPal (to securely process your credit card and digital wallet transactions).
- Fulfillment & ERP Partners: MetaKocka (to manage warehouse inventory, print invoices, and process shipping labels).
- Customer Service Platforms: LiveAgent (to manage your support tickets and emails efficiently).
- Shipping Couriers: Local and international postal/courier services to deliver your packages across Europe and internationally.
6. International Data Transfers
While we are based in Slovenia, some of our service providers may operate outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses or other legally approved safeguards are in place.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. By law, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax and accounting purposes for up to 10 years after they cease being customers.
8. Use of Cookies
Our website uses cookies and similar tracking technologies to function correctly, keep you logged into your account, remember your cart items, and analyze website traffic. You can set your browser to refuse all or some browser cookies, but this may cause parts of our website (like the checkout process) to become inaccessible.
9. Your Data Protection Rights
Under the GDPR, you have the right to:
- Request access to your personal data.
- Request correction of any incomplete or inaccurate data we hold about you.
- Request erasure of your personal data (the “right to be forgotten”), subject to our legal retention obligations.
- Object to processing of your personal data for direct marketing purposes.
- Request the restriction of processing your personal data.
- Request data portability to transfer your data to another party.
- Withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us at info@rhodine.si.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at: Email: info@rhodine.si
Last Updated: May 14, 2026